Question 1

Are you accepting new patients?

Accepted Answer

Yes! We are always honoured to welcome new families to our practice. Because we are a small practice committed to unhurried care, we recommend booking ahead to secure your preferred time.

Question 2

What makes your practice different from others?

Accepted Answer

The biggest difference is time. We intentionally limit our daily schedule to spend more time with each patient. This allows for thorough exams, clear explanations, and a level of personal care that is impossible in a high-volume practice. We treat people, not just teeth.

Question 3

My whole family needs a dentist. Do you treat children and seniors?

Accepted Answer

Absolutely. We provide comprehensive care for every age and every need, from a child’s first visit to complex restorations and dentures for seniors. We love being a dental home for the entire family.

Question 4

What are your office hours?

Accepted Answer

Our hours are Monday to Thursday, from 8:30 am to 5:30 pm. We are closed on Fridays, weekends, and statutory holidays.

Question 5

What if I have a dental emergency?

Accepted Answer

If you are in pain, please call us immediately at 403-845-3200. We make room in our schedule to see emergency patients the same day. Your comfort and health are our top priority.

Question 6

What is your cancellation policy?

Accepted Answer

We ask for at least 48 hours' notice to change or cancel an appointment. Because we reserve a significant block of time exclusively for you, a missed appointment means another patient who needed care could not be seen. We understand that life happens, and we will always work with you on a first occurrence. However, for a second missed appointment or no-show without adequate notice, a $50 cancellation fee will apply. This policy exists not as a penalty, but out of respect for everyone's time — yours, ours, and the neighbours in our community who are waiting for care.

Question 7

I’m terrified of the dentist. Can you help?

Accepted Answer

Yes. We see patients just like you every day. Dr. Roitberg’s gentle, patient, and non-judgmental approach has helped hundreds of anxious patients get the care they need. We offer several sedation options to keep you comfortable and stress-free, including oral sedation, nitrous oxide (laughing gas), and even clinical hypnotherapy. We will go at your pace and find the right solution for you.

Question 8

How often should I have a dental checkup and cleaning?

Accepted Answer

For most patients, we recommend a checkup and cleaning every six months. This allows us to catch small issues before they become big problems. However, some patients may benefit from more frequent visits, and we will work with you to determine the best schedule for your individual needs.

Question 9

What can I do at home to keep my teeth healthy?

Accepted Answer

Great oral health starts at home! We recommend brushing twice a day with a fluoride toothpaste, flossing daily, and limiting sugary snacks and drinks. Rinsing your mouth with water after meals can also help. We’ll be happy to give you personalized tips at your next visit.

Question 10

Are you more expensive than other dentists?

Accepted Answer

Our fees are a reflection of the time, quality materials, and personalized attention we provide. While we are not the cheapest dentist in town, many patients find they spend less in the long run because our work lasts and our thorough exams and conservative treatments prevent costly future problems.

Question 11

Do you offer payment plans?

Accepted Answer

Yes. We offer flexible payment plans to help you fit the cost of quality care into your budget. We believe financial concerns should never be a barrier to your health.

Question 12

Do you bill my insurance directly?

Accepted Answer

Yes. We work with all Canadian insurance providers and will gladly bill them directly to make your life easier. You are only responsible for your deductible or the portion not covered by your plan at the time of your visit.

Question 13

Are cosmetic treatments like whitening or Botox covered by insurance?

Accepted Answer

Generally, purely cosmetic procedures are not covered by insurance. However, some treatments that have both restorative and cosmetic benefits (like crowns or therapeutic Botox for TMJ) may be partially covered. We will always help you understand your benefits and provide a clear cost estimate before any treatment.

Frequently Asked Questions